Refund policy
REFUND & RETURN POLICY — HUB WAVY
Last Updated: October 29, 2026
Thank you for shopping at Hub Wavy. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, refund, and cancellation policy below.
1. RETURN WINDOW
We accept return requests within 90 days of delivery. Your request must be submitted within this period. All returns are subject to the eligibility requirements below and applicable consumer protection laws.
2. RETURN ELIGIBILITY
Items should generally be unused, unworn, in their original condition, and returned with original packaging, tags, labels, and accessories where applicable. Proof of purchase, such as an order number or receipt, is required. Contact us before sending an item back.
3. NON-RETURNABLE ITEMS
Unless defective, damaged, incorrectly supplied, or otherwise required by law, gift cards, digital products, personalized or customized products, opened or used personal care and hygiene products, and items marked final sale may be excluded where permitted by law. Mandatory consumer rights remain unaffected.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact farooq40g@gmail.com as soon as reasonably possible with your order number, a description of the issue, and photos or video if available. We will review the issue and, where appropriate, offer a replacement, repair, or refund in accordance with applicable law. We cover reasonable return shipping costs when the issue is our responsibility.
5. HOW TO REQUEST A RETURN
Email farooq40g@gmail.com with your order number and reason for return. We aim to respond within 1–2 business days with instructions. Wait for return instructions before shipping. Unauthorized returns may experience delays, but this will not restrict rights provided by law.
6. RETURN SHIPPING COSTS
For incorrect, damaged, or defective items caused by our error, Hub Wavy covers reasonable return shipping costs. For eligible discretionary returns, such as change of mind, the customer pays return shipping unless law requires otherwise. Original shipping fees are refunded when legally required or when the return results from our error.
7. REFUNDS
After receiving and inspecting a return, we will notify you of the refund decision. Approved refunds are generally processed to the original payment method within 5–10 business days after approval. Banks and payment providers may require additional time. If the original payment method is unavailable, we will contact you to arrange a lawful alternative. Refunds required by law will be processed within the legally required timeframe.
8. EXCHANGES
Exchanges depend on availability. Contact farooq40g@gmail.com within the 90-day return window to request a different size, color, or product. If an exchange is unavailable, we will discuss options under applicable law.
9. LATE OR MISSING REFUNDS
Check your bank or payment provider, then contact your card issuer or bank. If the refund remains missing, email farooq40g@gmail.com with your order number.
10. ORDER CANCELLATION — 15-MINUTE WINDOW
Customers may request cancellation within 15 minutes of placing an order, provided it has not entered fulfillment or been shipped. Email farooq40g@gmail.com immediately with your order number. We will make reasonable efforts to stop processing. If fulfillment or shipping has started, cancellation may not be possible, and applicable return options may be available. Successful cancellations after payment will receive any applicable refund to the original payment method. This 15-minute window does not remove cancellation, withdrawal, or refund rights required by applicable consumer protection laws.
11. DELIVERY AND RETURN RESPONSIBILITIES
Provide accurate shipping details and follow return instructions. Contact us about lost, incorrectly delivered, or delayed parcels so we can investigate with the carrier. Statutory delivery rights remain unaffected.
12. CONTACT US
Store Name: Hub Wavy
Email: farooq40g@gmail.com
Phone/WhatsApp: 07616693025
Address: 2112 Loveland Dr, Fairbanks, Alaska 99709, United States
We aim to respond within 1–2 business days.