Privacy policy

Last updated: October 29, 2026

Return & Refund Policy

Last updated: October 29, 2026

Thank you for shopping at Hub Wavy. We want you to be happy with your purchase. If you’re not, here is how returns and refunds work.

1. Return Window

You may request a return within 7 days of receiving your order.

2. Eligibility

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging with all tags, labels, and accessories
Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned:

Items marked “Final Sale” or purchased with a clearance discount
Gift cards and digital products
Personal care, hygiene, or customized items
Items damaged due to misuse or customer error

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with your order number and clear photos or a short video of the item and packaging. We will arrange a free replacement or a full refund, including shipping costs.

5. How to Start a Return

Email us at farooq40g@gmail.com with your order number and the reason for your return.
We will review your request and respond within 1-2 business days with return instructions.
Please do not send items back before receiving approval. Returns sent without approval may not be accepted.

6. Return Shipping

If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping cost.
For all other returns (change of mind, size, color, etc.), the customer is responsible for return shipping costs, which are non-refundable.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take additional time to post the funds.
For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
Original shipping charges are non-refundable, except when the return is due to our error.

8. Exchanges

We are happy to exchange items for a different size, color, or product, subject to availability. Please contact us within the return window to arrange an exchange.

9. Late or Missing Refunds

If you have not received your refund within the stated time, please check your bank account first, then contact your bank or card provider. If you still have not received it, email us at farooq40g@gmail.com.